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Return to shopReturns + Exchanges
1. Returns
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We accept returns within 14 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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For hygiene and safety reasons, we cannot accept returns of opened skincare, supplements, or personal care products.
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Proof of purchase (order number, invoice) is required.
2. Exchanges
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Exchanges are only offered if you received a damaged, defective, or incorrect product.
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Contact us within 7 days of delivery to arrange an exchange.
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We may request photos of the product/package for verification.
3. Non-Returnable Items
The following items are non-returnable and non-exchangeable:
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Opened or used products
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Sale or clearance items
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Gift cards
4. Refunds
Once your return is received and inspected, we will notify you of the status.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
5. How to Start a Return or Exchange
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Email our support team at [insert your email] with your order number and details.
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Once approved, you will receive return instructions.
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Customers are responsible for return shipping unless the item was defective or incorrect.
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6. Contact Us
If you have questions about returns or exchanges, please reach out at:
Email: Glowifypk@proton.me
Phone: +92 329 5728720